Questions about Mobizodiac — horoscopes, tarot and palm readings with Madame Selene? Write to us, we read every message.
Write to us: info@alsoftspb.comIt helps if you mention your iPhone model, the iOS version and what happened.
Subscriptions are handled by Apple. On your iPhone open Settings → your name → Subscriptions → Mobizodiac. In the app you can get there from Settings → Madame's Circle → Manage.
Cancel at least 24 hours before the renewal date, and the next period will not be charged. For a refund, ask Apple at reportaproblem.apple.com.
Open Settings → Restore purchases in the app. Your iPhone must be signed in with the same Apple Account that bought the subscription — this also works on a new phone.
If nothing is restored, check that the subscription is active in iPhone Settings → your name → Subscriptions, then write to us.
Deleting the app removes everything kept on your iPhone, including your About you answers. The palm photo saved for your next readings can be deleted any time in Settings → Saved palm photo.
Our server does not keep your About you answers, and keeps palm photos only if you turned on Share palm scans; turn it off and new scans are not kept.
To ask what we hold about you or to have it deleted, write to us at info@alsoftspb.com. More in our Privacy Policy.